OTGSupport ·
Help with OTG
Ziippoco Inc. · we answer within two business days
Fastest route: use Send feedback inside the app (Profile → Settings → Send feedback). It attaches your build number and account id, which is usually the difference between a fix today and three emails.
Can't open the app? Email support@otg-app.com and tell us the phone model and Android version.
Common problems
Notifications aren't arriving
Android's battery optimiser is the usual culprit. Open Settings → Apps → OTG → Battery and set it to Unrestricted, then check Notifications is allowed for the app. Reminders are scheduled on the device, so this is nearly always a system permission rather than an OTG bug.
A run stopped recording partway
Same cause, same fix: an aggressive battery saver killing the app in the background. Points already recorded are written as you go, so re-opening OTG after a kill brings the route back rather than losing it. If a run is genuinely missing, send feedback with the date and roughly when you started.
A food scan got the numbers wrong
Edit the values on the confirm screen before saving — that's what it's for, and the correction is kept with the entry. For anything you eat often, log it once by hand and repeat it from your history afterwards; that's both faster and exact.
I paid but Pro isn't unlocked
Open the Pro screen and tap Restore purchases. If it's still locked, email us with the Google Play order number from your purchase receipt and we'll sort it from our side.
I want a refund
Subscriptions are billed by Google Play, so refunds go through Google — open Play Store → Menu → Payments & subscriptions → Budget & history and request a refund on the order. To stop future charges, cancel under Play Store → Subscriptions. Cancelling does not delete your account or your data.
Account and data
To delete your account and everything in it, see deleting your OTG account. To ask for a copy of your data, email us from the address on the account.
If you only registered interest in the beta and do not have an OTG account yet, email support@otg-app.com from the address you used, with the subject Remove my OTG beta request.
Reporting content or a user
Every post and comment in the community feed has a report and a block option behind its overflow menu. Reports are reviewed and can result in content removal or account suspension. If something needs urgent attention, email us directly and put REPORT in the subject line.
Health and safety
OTG is a fitness tracker, not a medical device, and the AI coach gives general fitness and nutrition information rather than medical advice. Talk to a doctor before starting a new exercise or nutrition programme, especially with an existing health condition. If you are experiencing a medical emergency, call your local emergency number.
Still stuck?
Email support@otg-app.com. Include your phone model, Android version, and what you were doing when it went wrong — screenshots help more than descriptions.